From €15 to €50 per user, per month.

A complete service offer, and a free audit before you sign: your devices and their inventory, your IT management processes and the configuration of your tools. You know what your setup is worth before you commit.

Three plans, each one includes the previous one, and every price is a total. The simulator total is the one on the quote, with no hidden fees.

Simulate my plan What is not included

A core service offer, to build on as your needs require.

Helpdesk

Day-to-day support for your teams.

€15per user
per month

Requests 24/7, picked up in 2 minutes By Slack, Teams, email or phone, then a Vauban technician takes the request and follows it through to resolution.
A technician who knows your tools They know your environments, your teams and your habits, and answer you in English as well as in French.
Fixed remotely, in minutes We take control of your screen and fix the problem while you watch. No one has to travel.
Outages prevented rather than suffered Our AI agents monitor your computers and servers day and night; a technician steps in as soon as a warning sign appears.
Updates done for you Your software and your operating system update on their own, without disturbing you.
Security vulnerabilities under control Every known vulnerability on your machines is found, ranked by severity, and fixed, starting with the most critical.
Your devices visible live A portal to track your computers, each employee's equipment and its warranty end date, plus a report every month.
We handle the transition Access, email, files: we recover everything from your previous IT provider, with no interruption for your teams.

Requests via Slack
Requests via Teams
Requests via email
Requests by phone
Picked up in 2 min
24 hours a day, 7 days a week
Followed through to resolution
Remote control
Fixing of common incidents
Continuous computer monitoring
Server monitoring
Alerts before an outage
Operating system updates
Software updates
Third-party applications included
Every update checked
Detection of known vulnerabilities
Patches prioritized by severity
Real-time device inventory
Who has which computer
Warranty end dates tracked
Client portal
Live status of your devices
Monthly report
Recovery of your access
Migration of email and files

Onboarding and offboarding

€25per user, per month

All of Helpdesk, included.

Onboarding and offboarding handled end to end: computer ready, accounts created, access cut off on departure.

What is included, in detail

Onboarding and offboarding, hardware A computer ready to use on day one, locked and remotely wiped on the last day.
Onboarding and offboarding, accounts Accounts opened on the first day, closed on the last, licenses recovered.
Who has access to what An up-to-date list of permissions in your tools, and the means to change it.

The technical side

Computers and configuration: Microsoft Intune, or NinjaOne MDM
Microsoft accounts: Entra ID, SCIM sync
Accounts in your other tools: provisioning and deprovisioning, connected to your HR system

Cybersecurity

€50per user, per month

All of Helpdesk and Onboarding and offboarding, included.

To go further: an antivirus monitored day and night, your email protected, your computers and your data backed up.

What is included, in detail

Next-generation antivirus It blocks ransomware, and every alert is handled 24/7, in France: a managed EDR.
Email protected against fraud Malicious messages and impersonation attempts are stopped before they reach your inboxes.
Computer backup A copy of your computers. Laptop stolen, soaked, or locked by a hacker: we restore it.
Microsoft 365 and Google backup Your email and your files, copied on our side. Microsoft does not back them up.

The technical side

Antivirus and detection: managed EDR, alerts handled 24/7 in France
Email protection: phishing and impersonation filtering
Computer backup: local image, via NinjaOne
Cloud backup: NinjaOne SaaS Backup: Microsoft 365, Google
Storage: shared pool, billed by volume used
Servers: backup billed per server, outside the plan

Why companies switch to Vauban.

Topic	Vauban team	Traditional MSP	In-house IT
Submitting a request	Slack, Teams, email, phone: wherever you already work	A number to call, a remote-control tool to download	A direct message, to the only person who can answer
Pickup	In under 2 minutes, by a Vauban technician, faster thanks to our AI agents	Sometimes 2+ hours, and back-and-forth by phone or email	Limited bandwidth, often a single person, so there are gaps: vacations, sick leave, and outages outside working hours.
Follow-up	Every request tracked, and your devices visible live	A ticket number, and you have to chase them for news	Requests live in email and messages, rarely in a tool
Technology	The latest technology, AI included, deployed by our teams. What it saves, you pay less for.	Out of date, and it no longer changes because of the MSP's cost structure	Hard to find the bandwidth to automate incident response
Price	A fixed, public price, from €15 to €50 per user, per month. No surprises on the bill, no one to hire.	Opaque, with extra services billed during the year	A full-time position, often junior, dedicated to tickets
Your IT projects	The day-to-day is on us; your projects stay with you	A separate quote, and one more project to run	No bandwidth to carry out structural IT projects

Your plan, priced out.

The total below is the one you will find on the quote, then on the contract. It is not a teaser price.

Number of users

The plan Helpdesk: support, monitoring, updates €15 Onboarding and offboarding: the Helpdesk, onboarding, offboarding and access rights €25 Cybersecurity: all of the above, monitored antivirus, backups €50

Monthly total

€375

€15 per user, per month, for 25 users.

That is €4,500 over twelve months.

Estimated savings €6,000 per year, compared with a traditional managed IT provider.

Get this quote by email

Our commitments and our limits, in black and white.

Our commitments

Pickup in 2 min, 24/7, by a technician.
On your channels: Slack, Teams, email, phone.
Your devices visible live, and a report every month.
A 3-month notice period, and the handover from your previous IT provider is not billed. If you leave, we give you the access and the documentation for everything we have done.

Our limits

A fixed resolution time for every ticket. Some problems take time, and we prefer to tell you so.
Immediate on-site intervention. Remotely, we are there in 2 minutes; on site, allow half a day.
Full automation: we work to offer our clients the best service, but some incidents need an expert, human eye.

Outside the plan

On site, on quote, with our on-site partner.

What falls outside the plan is done on site, by an on-site partner we have vetted, and only after a quote you have accepted.

On quote	What it covers
Audiovisual	Professional and interactive displays, meeting and video conferencing rooms, Microsoft Teams Rooms.
Wi-Fi and network	Wi-Fi access points and switches installed, equipment connected, connectivity checked against your specifications.
Cabling and racks	Patching, racks brought back up to standard, labeled links, commissioning and technical testing.
Multi-site support	One-off or regular on-site support, and rollouts across multiple locations in the Paris region.
Maintenance and after-sales service	Diagnostics, preventive or corrective maintenance and after-sales service for audiovisual, IT and network equipment.
Environments we work with	Cisco, Logitech, MAXHUB, Samsung, Extron, Q-SYS, Barco, Nureva, Ubiquiti UniFi, Aruba.
Training for your teams	In-person sessions, at your office, on your IT tools.

About pricing, commitment and billing.

Is there a commitment?

A 3-month notice period, and the handover from your previous IT provider is not billed. If you decide to leave, we hold nothing back: we give you the documentation for everything we have done, and all the access.

What happens if my headcount changes?

The plan follows the number of users covered, recalculated every month. One more user raises it, one fewer lowers it.

How am I billed?

One invoice per month, paid by automatic direct debit. One line per plan; one-off interventions appear separately, and only after a quote you have accepted.

What if my computer won't restart?

We arrange for a partner to lend you a computer, so you can keep working. The repair goes through that same partner, on quote.

How do I cancel?

You give us 3 months' notice. We hold nothing back, on the contrary: we organize the exit and give you the access, the documentation for everything we have done and the configurations, then we transfer it all to whoever you choose.

Does the price change over time?

No. The price you sign does not change on its own. Any change is discussed with you, it never applies by itself.

Write to us

Tell us where you stand.

A 30-minute call to take stock. Then a free audit: your devices and their inventory, then your IT management processes and the configuration of your tools, such as Google Workspace. A written assessment, with no commitment.

Book a call

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