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Your outsourced IT support

A service centered on people, augmented by artificial intelligence, for a much better quality of service. Our expert technicians handle all your day-to-day IT and security needs, in a transparent offer with controlled costs.

Contact us See our plans

  • A human service, augmented by AI
  • Expert, responsive and proactive, 24/7
  • A complete, transparent offer
  • A free audit of your IT setup
  • Consulting firms
  • Digital agencies
  • Marketing and communications agencies
  • Events
  • Software companies
  • Startups and scale-ups
  • Media and production
  • Architecture and design
  • Accounting firms
  • Law firms
  • Asset management firms
  • Insurance and brokerage
  • Wealth management advisors
  • Real estate brokerage

IT support specialists for small businesses

Vauban is the outsourced IT department for small businesses with 30 to 250 employees in the Paris region (Île-de-France). We handle all IT support for your staff, as well as your cybersecurity.

“My passwordis locked”“The VPN won’tconnect anymore”“Emma needs access tothe Sales team’s tools”Automatic softwareupdatesVulnerability detectedand fixed “My passwordis locked”“The VPN won’tconnect anymore”“Emma needs access tothe Sales team’s tools”Automatic softwareupdatesVulnerability detectedand fixed

Having Vauban as your outsourced IT support

A much better quality of service: expert, responsive and proactive technicians, and complete coverage.

Expert technicians

They know your environments and your tools, and artificial intelligence makes them more efficient and more responsive.

Responsive, 24/7

Through Slack, Teams, email or a call, every request is picked up in under 2 minutes, then followed through to resolution.

Proactive, before the ticket even exists

Our AI agents monitor your devices 24/7 and detect problems; a technician fixes them when needed, before you report them.

An on-site partner for your premises

A visit to your office, wiring your Wi-Fi, a project: a vetted on-site partner comes over.

A secure IT environment

Backup of computers and servers, antivirus deployed on every device, and security vulnerabilities tracked.

Onboarding and offboarding

A computer ready to use and accounts open from day one; access cut off and the computer collected on the last day.

  • Primo
  • Slack
  • Microsoft 365
  • SentinelOne
  • Google Workspace
  • Stoïk
  • Microsoft Teams
  • Okta
  • 1Password
  • Microsoft Intune
  • Notion
  • Microsoft Defender
  • Atlassian
  • GitHub

Our plans

Three simple plans. Per user, per month.

Helpdesk

Day-to-day support for your teams.

€15per user
per month

  • Requests 24/7, picked up in 2 minutes By Slack, Teams, email or phone, then a Vauban technician takes the request and follows it through to resolution.
  • A technician who knows your tools They know your environments, your teams and your habits, and answer you in English as well as in French.
  • Fixed remotely, in minutes We take control of your screen and fix the problem while you watch. No one has to travel.
  • Outages prevented rather than suffered Our AI agents monitor your computers and servers day and night; a technician steps in as soon as a warning sign appears.
  • Updates done for you Your software and your operating system update on their own, without disturbing you.
  • Security vulnerabilities under control Every known vulnerability on your machines is found, ranked by severity, and fixed, starting with the most critical.
  • Your devices visible live A portal to track your computers, each employee's equipment and its warranty end date, plus a report every month.
  • We handle the transition Access, email, files: we recover everything from your previous IT provider, with no interruption for your teams.
Everything included, line by line
  • Requests via Slack
  • Requests via Teams
  • Requests via email
  • Requests by phone
  • Picked up in 2 min
  • 24 hours a day, 7 days a week
  • Followed through to resolution
  • Remote control
  • Fixing of common incidents
  • Continuous computer monitoring
  • Server monitoring
  • Alerts before an outage
  • Operating system updates
  • Software updates
  • Third-party applications included
  • Every update checked
  • Detection of known vulnerabilities
  • Patches prioritized by severity
  • Real-time device inventory
  • Who has which computer
  • Warranty end dates tracked
  • Client portal
  • Live status of your devices
  • Monthly report
  • Recovery of your access
  • Migration of email and files

Onboarding and offboarding

€25per user, per month

All of Helpdesk, included.

Onboarding and offboarding handled end to end: computer ready, accounts created, access cut off on departure.

What is included, in detail
  • Onboarding and offboarding, hardware A computer ready to use on day one, locked and remotely wiped on the last day.
  • Onboarding and offboarding, accounts Accounts opened on the first day, closed on the last, licenses recovered.
  • Who has access to what An up-to-date list of permissions in your tools, and the means to change it.
The technical side
Computers and configuration
Microsoft Intune, or NinjaOne MDM
Microsoft accounts
Entra ID, SCIM sync
Accounts in your other tools
provisioning and deprovisioning, connected to your HR system

Cybersecurity

€50per user, per month

All of Helpdesk and Onboarding and offboarding, included.

To go further: an antivirus monitored day and night, your email protected, your computers and your data backed up.

What is included, in detail
  • Next-generation antivirus It blocks ransomware, and every alert is handled 24/7, in France: a managed EDR.
  • Email protected against fraud Malicious messages and impersonation attempts are stopped before they reach your inboxes.
  • Computer backup A copy of your computers. Laptop stolen, soaked, or locked by a hacker: we restore it.
  • Microsoft 365 and Google backup Your email and your files, copied on our side. Microsoft does not back them up.
The technical side
Antivirus and detection
managed EDR, alerts handled 24/7 in France
Email protection
phishing and impersonation filtering
Computer backup
local image, via NinjaOne
Cloud backup
NinjaOne SaaS Backup: Microsoft 365, Google
Storage
shared pool, billed by volume used
Servers
backup billed per server, outside the plan

See plan details

What it looks like for you.

The total below is the one you will find on the quote, then on the contract. It is not a teaser price.

The plan

Monthly total

€375

€15 per user, per month, for 25 users.

    That is €4,500 over twelve months.

    Estimated savings €6,000 per year, compared with a traditional managed IT provider.

    Get this quote by email

    What you will never hear when working with Vauban

    « I handle IT on top of my HR job. It's not my line of work, so finding the right solution often takes us a while. »
    Accounting firm · 54 users
    « The Microsoft update didn't go through automatically. We'll have to bill you for fixing it. »
    An MSP to its digital agency client · 25 users
    « The VPN went down at 6:30 p.m., the night before the closing. Support had closed at 6 p.m. We waited until the next morning, with the team stuck in the meantime. »
    Asset management firm · 140 users
    « Bringing on a new employee is a mini-project outside the plan: count on €200 per user to set everything up. »
    An MSP to its law firm client · 90 users
    « My MSP bills me per ticket, so it's hard to see what the bill will be at the end of the month, and I try to send them as few tickets as possible. »
    Consulting firm · 35 users
    « This request is outside the plan, you need to open a separate ticket and it will be billed on top. »
    An MSP to its events company client · 120 users
    « At the end of the year I get my MSP's invoices, without really knowing what I'm paying for and why. »
    Marketing and communications agency · 30 users
    « We'll sort that out on the year-end invoice. »
    An MSP to its scale-up client · 60 users

    AI at Vauban

    A human service, augmented by artificial intelligence.

    At Vauban, AI agents make our technicians more efficient and more responsive: your requests are handled faster, problems are anticipated, and the quality of service is much better.

    Your request is picked up in under 2 minutes, at 3 a.m. as at 2 p.m.

    Slack, Teams, an email, a call: the request reaches someone right away. No one waits for a technician to become free, and nothing sits in a queue until the next day.

    The ticket arrives documented, and the technician saves the minutes that matter

    The machine and its state, the caller's history, the vulnerabilities already found on your side, their access rights. The technician who opens the ticket doesn't restart the investigation: they fix the problem.

    Between 8 p.m. and 8 a.m., the agent keeps watch

    Our team is off, the monitoring is not. A disk filling up, a backup that failed, a server going offline: the agent sees it at 2 a.m. and handles what it knows how to handle.

    What it can't do, it prepares for 8 a.m.

    Diagnosis made, context gathered, what has already been tried. The technician who arrives in the morning doesn't discover the incident, they pick it up. And you had nothing to report.

    Some outages never become a ticket

    Updates, security patches, common incidents: they get resolved without anyone opening a request. The best ticket is the one you never write.

    A human always stays in control. AI prepares and speeds up the work, but it never decides alone: what the agent can't handle on its own, it documents and passes to a technician. No action on your data, your access or your billing is taken without a technician's approval.

    Getting started with Vauban.

    1. 01

      A 30-min call

      Then a free audit: your devices and their inventory, your IT management processes, the configuration of your tools.

    2. 02

      A quote within 24 hours

      A proposal tailored to your needs, the plan you choose and your number of users.

    3. 03

      IT handover

      Hardware, access, servers, software ... Whether from your current IT provider or from in-house.

    4. 04

      Your IT is managed

      We take over the management of your IT within 2 weeks.

    Write to us

    Tell us where you stand.

    A 30-minute call to take stock. Then a free audit: your devices and their inventory, then your IT management processes and the configuration of your tools, such as Google Workspace. A written assessment, with no commitment.

    Book a call

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    Or write to us

    Three ways to reach us